The Duffel team
API Dashboard Airline Integrations

New functionality for airline-initiated changes

AUTHOR: The Duffel team

We’re very excited to announce four updates for viewing and managing airline-initiated changes (AICs).

Updated to notification email design

We've updated our email notification so you can click straight through to the order page on the Dashboard.

View airline-initiated changes in the dashboard

In the Dashboard, the ‘Action required’ tab shows all impacted orders awaiting action.

Each order has a summary of what has and hasn’t changed.

Take action on the airline-initiated changes

At the bottom of each page, there are now up to three options available: ‘Accept’, ‘Change’, or ‘Cancel’. These buttons appear dynamically based on the capabilities of the airline.

24 airlines with automatic processing of airline-initiated changes

There are now 24 airlines where we process the acceptance of an airline-initiated change directly with the airline:

  • American Airlines

  • Aegean Airlines

  • Austrian Airlines

  • British Airways

  • Brussels Airlines

  • Copa Airlines

  • easyJet

  • Emirates

  • Etihad

  • Eurowings Discover

  • Hawaiian Airlines

  • Iberia

  • Jetstar

  • Lufthansa

  • Olympic

  • Qantas

  • Qatar

  • Spirit


  • Transavia

  • United

  • Volaris

  • Vueling

  • WestJet

If you're interested in learning more about how to use these features check out our help page.

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